SHIPPING & RETURNS

CAN I CANCEL MY ORDER?

Yes, you can cancel within 24 hours from the time of placing one if it is not dispatched already. Any amount paid will be credited back to you within 10 working days, so please bear with us.

 

HOW DO I CANCEL MY ORDER?

Just get in touch with us at ' fishwithaqualyf@gmail.com ' and we'll take care of the rest.

 

CAN I RETURN MY ORDER?

Sure you can!  We understand that sometimes people just change their minds…  Items can be returned within 7 days of delivery. But we can only accept returned items if they are in their original condition, and are unopened with all tags/labels and packaging intact. Refunds will be made once Aqualyf receives and checks the item and we know everything is in order. All refunds are in the form of store credit or product/size exchanges only. But there's no pressure: you can use the store credit within 12 months from the time it is provided to you.

All items need to be shipped to the following address:  Aqualyf Pets, Aliyah Foundation, Helvetica Apartments, Flat # S1, Govindaswamy Nagar 3rd Street, Kandanchavadi, Perungudi, Chennai - 600098, Ph: +91-9860751400

This also includes paying for the return shipping costs and the shipping costs for any to-be-delivered replacement items.  

 

WHAT PRODUCTS CAN I NOT RETURN?

No returns and exchanges will be accepted on Food, Medicine (Water treatment) products, and all purchases made during clearance or sale. These items are considered a final sale.   

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WHAT IF I RECEIVED THE WRONG ITEM OR THE ITEM IS DAMAGED?

If we've shipped the wrong item or your item is defective in any way we would be more than happy to exchange it. We will have the package collected from you and have the exchanged product sent over at the earliest possible time.  Please get in touch with us at ‘ fishwithaqualyf@gmail.com ' within 48 hours of delivery so that we can help solve the problem as fast as possible.  Needless to say, all shipping costs in such cases will be borne by us.  

 

JUST A COUPLE OF THINGS TO NOTE

We are not responsible for incorrect addresses given or refused/unclaimed shipments.

At times, there may be orders that we are unable to accept and must cancel. It’s not something we enjoy doing but have to reserve the right, at our sole discretion, to refuse or cancel any order. This may be due to the limitation on quantities of the product, errors in product pricing and information, etc. Sometimes we may also find ourselves in a situation where we may require additional verification or information before we can accept your order.  If such a rare situation arises when we do have to cancel your order or need further verification, we’ll be sure to contact you as soon as possible!